Cat Whisker Co Reviews

Strong product reputation: Whisker’s own site highlights 70,000+ 5-star reviews and 100k+ verified reviews for Litter-Robot products.

High app ratings: The Whisker app has a 4.8/5 rating on the Apple App Store, based on a large number of ratings.

Positive independent recognition: Whisker cites third-party praise such as Wirecutter, Forbes Vetted, and Apartment Therapy awards for its products.

BBB accreditation: Whisker is listed as a BBB Accredited Business with an A+ rating.

Some customers report a good experience: BBB and Trustpilot reviews include users who describe the product as helpful, functional, and well-built, with support that was kind or responsive in some cases.

Customer service complaints: BBB complaint pages and Trustpilot reviews show recurring criticism of support quality, warranty handling, and issue resolution.

Mixed product reliability: Some users report that features can be flawed, inaccurate, or cumbersome, especially around app behavior and advanced functions.

Premium pricing concerns: Reviewers often say the products are priced high relative to the experience, and some call the subscription or service model a disappointment.

Maintenance and usability issues: Reviews mention that the units can still require regular cleaning, and some owners find the physical maintenance inconvenient.

Complaint volume: BBB lists 91 total complaints in the last 3 years, with 33 closed in the last 12 months.